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The warranty period for furniture and building materials has been extended from 1 year to 3 years. Similarly, the home improvement project warranty has also increased from 2 years to 3 years. Special parts, such as waterproofing systems, now have a warranty period ranging from 5 to 6 years. While the state mandates a one-year three-guarantee policy for furniture and building materials, a two-year warranty for basic decoration projects, and a five-year warranty for waterproofing, many brands have recently extended their own policies. In March of this year, several stores extended their three-guarantee periods to 3 years, with some even offering up to 5 years for waterproofing projects. This move sparked widespread public discussion about home warranties and after-sales service.
Consumers have long felt that the current warranty periods are too short. Many believe that problems often arise three to five years after purchase, or even later. The complaints about the limited warranty period have been ongoing for years. So, is three years enough? Is it the most reasonable timeframe for the three guarantees? Should different products be treated differently? Should certain parts receive longer coverage?
One real-life example involves a consumer who bought heating equipment six years ago. Last year, the unit suddenly burst and caused flooding in the home. At that time, the one-year warranty had already expired, leaving the consumer without support. After contacting the company, they found that the brand had disappeared from the market. The consumer was left frustrated, as the product should not have failed so soon. Eventually, the store helped resolve the issue by coordinating with another brand, covering all related costs.
Another case involved a homeowner whose walls started cracking after two years. The decoration company refused to repair the damage, citing the two-year warranty. The cost of repairs included travel fees, labor charges, and material costs, which the consumer found unreasonable. Despite clear evidence that the issue stemmed from the company’s work, they were still denied assistance.
Currently, the home industry lacks a unified three-guarantee policy. Different companies set their own terms, leading to confusion among consumers. Some associations have set guidelines, like a three-year warranty for furniture or a five-year warranty for waterproofing. However, these vary widely across the industry.
Many believe that even the extended three-year warranty is not sufficient. Furniture and building materials are durable goods, and issues often emerge between three to five years. Problems like wall cracks, wood deformation, and water leaks can persist for years, leaving consumers in a difficult position. Some choose to fix the problem themselves, while others just accept the inconvenience.
According to industry experts, the extension to three years was a step forward, but it may still not be enough. As more complex issues arise over time, there's a growing need for longer coverage. Some brands have already introduced longer warranties, offering greater assurance to customers.
The three-year warranty is considered a minimum standard, but it may evolve as brands improve their after-sales services. Some companies argue that extending warranties increases operational costs, potentially leading to higher prices. Others believe that adjusting warranty periods based on market conditions is essential for long-term sustainability.
In conclusion, while the three-year warranty offers better protection than before, it remains a topic of debate. Consumers want more flexibility, and brands must balance quality, cost, and customer satisfaction. As the market matures, we may see further adjustments to warranty policies that better meet consumer needs.