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Furniture and building materials warranty has been extended from 1 year to 3 years. Similarly, home improvement projects have also seen their warranty period increased from 2 years to 3 years. Special components such as waterproofing are now covered for 5 to 6 years. According to national regulations, the three-guarantee period for furniture and building materials is set at 1 year, while basic home decoration projects are guaranteed for 2 years, and waterproofing work for 5 years. In March this year, a major brand extended its three-guarantee policy to 3 years (with 5 years for waterproofing), sparking widespread discussion on the topic of home warranties and after-sales service.
Many consumers feel that once the warranty period ends, problems often arise. Whether it's furniture, building materials, or home decoration, issues tend to appear between 3 to 5 years, sometimes even later. Complaints about the original one-year warranty being too short have been common for a long time.
So, is 3 years enough? Is it the most reasonable period for the three guarantees? Should different products be treated differently? Should some parts be extended further?
**A Real Story: Heating System Burst After 6 Years**
A consumer purchased a high-end heating system six years ago. Last year, it suddenly burst, causing flooding in the house. At that point, the one-year warranty had already expired, and the product was no longer under protection. The consumer felt helpless, as the brand had disappeared from the market. He believed that a product like heating should not fail within a year, but when it did, no one took responsibility. Eventually, the store helped him replace the unit, covering all costs and losses.
**Two-Year Warranty Expired, Cracked Walls Left Unrepaired**
Another case involved Miss Liu, whose newly decorated home began showing cracks in the walls after three years. When she contacted the company, they refused to repair the damage, citing the two-year warranty. They only offered paid repairs, charging for travel, labor, and materials. She questioned why the company wouldn’t take responsibility, especially since the issue clearly wasn’t due to her misuse.
**The Home Industry Lacks a Unified Three-Guarantee Policy**
The situation for these consumers is not unique. Many face similar challenges after purchasing products from various sources. Without a unified policy, many consumers end up bearing the costs themselves, feeling powerless. The current state of the three-guarantee regulations remains inconsistent across the industry.
According to Wang Linpeng, president of Actual House, the home furnishing industry lacks a standardized three-guarantee policy. Companies set their own rules, ranging from one year to lifetime guarantees, though “lifetime†is often just a marketing term. Some industry associations have set guidelines, such as a three-year warranty for furniture or a five-year warranty for waterproofing. However, these standards are not universally applied.
While the three-year warranty is an improvement, many believe it still falls short. Furniture and building materials are durable goods with issues typically appearing after 3–5 years. Problems like wall cracking, wooden deformation, and water leaks can persist for years, leaving consumers frustrated and unsure how to proceed.
Complaints exceeding the warranty period are on the rise, especially for serious issues affecting safety and usability. Ren Cheng, vice president of the home industry, noted that extending the warranty to 3 years was a response to frequent complaints. Some brands offer longer warranties, giving consumers more confidence.
**Three Years is the Minimum Standard, Not the Final Goal**
The decision to extend the warranty to 3 years was based on practical considerations. Originally, some companies aimed for 5 years, but they considered the financial burden and logistical challenges. As brands adjust their strategies, further extensions may be possible.
However, not all agree. Some companies argue that extended warranties increase costs by about 20%, which could lead to higher prices. Others suggest that quality should be ensured during construction, rather than relying solely on post-sale support.
Industry leaders emphasize that the warranty period must remain flexible, adapting to market conditions and consumer needs. While 3 years is a step forward, it may not be the final solution. As the market matures, so too should the approach to after-sales service and product guarantees.