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“I bought all solid wood furniture? Can the business write the materials and techniques of each part of the main frame, side panels, back panels, etc.?†Mr. Guo, a solid wood furniture enthusiast, hopes to get more through the supplementary agreement of the furniture contract. More protection. "Can you give more stringent regulations on the date of delivery? The price of redwood has changed in a few months. Some consumers have paid a deposit, and they have to pick up the goods after a few months or a year or two. We have nothing to do but we can bear the market risk ourselves. The head of a well-known mahogany furniture brand also hopes to protect itself through the additional clauses of the furniture contract. "The descriptions of imported furniture are mostly in English, French and Japanese. There is no Chinese. What kind of goods can be bought only by the sales staff. When can this situation be improved?" In the process of furniture sales, "a paper The contract is the only guarantee for both parties. Whether it is domestic furniture or imported furniture, the timely replenishment and upgrade of the contract is not only a deeper protection and restriction on the buyers and sellers, but also a performance of the industry's progress and maturity. So, is there a need to upgrade the furniture sales contract? Where do I need to upgrade? In this issue, Guangsha Times conducted an in-depth visit. Well-known brands took the lead in upgrading the solid wood furniture contract. “I bought all solid wood furniture?†Last weekend, the author went to the top 100 solid wood furniture exhibition hall of the Baiqiang International Home Furnishing Hall, and raised the most concerned issues of the solid wood fan Mr. Guo to the brand. Shopping guide. The shopping guide said that the guarantee is 100% solid wood furniture. In order to allow consumers to buy with confidence, they have made their own "Solid Wood Furniture Dismemberment Notice". The raw materials and production techniques used in each part of each solid wood furniture will be written into the notice. For example, the sideboard eucalyptus wood crafting process; the backboard black walnut wood toothing process. The shopping guide also told the author that this "notification book" will also be attached as an attachment to the formal contract to provide consumers with deeper protection. Some brands of mahogany furniture contracts have been accompanied by a "fidelity certificate" "Is the mahogany furniture I bought genuine? Last week, with this question, the author also made a circle in each mahogany furniture store. In the exhibition hall of Xuanming Dianju Redwood Furniture Sijiqingqiao Store, the author found that it was verified by the National Furniture and Indoor Environmental Quality Supervision and Inspection Center. The "Red Sandal Fidelity Certificate" and the "Red Sandal Fidelity Number" have been quietly become an annex to the contract, and have helped the consumers to close the relationship. According to the store manager Wei, the consumer who purchased the rosewood furniture, Xuan Mingdian The residence will attach a “red sandal fidelity number†to the formal contract. There is only one piece of furniture per piece, and the buyer can check it according to the fidelity number to the National Furniture and Indoor Environmental Quality Supervision and Inspection Center. Customized furniture involves individual details. The supplementary clause is indispensable with the sales of small and medium-sized houses and zero-bedroom rooms, which can fire the “custom furniture†that uses the space efficiently. However, while buying the “fit†furniture, consumers also find that custom furniture involves many Personalized design details, almost no requirements for custom-made products in the regular furniture contract, which undoubtedly hides the hidden dangers of the buying and selling relationship. Therefore, some professional custom furniture brands have made necessary additions to the additional terms and additional documents. Mr. Consumer Road found in the custom furniture of Feimei Furniture, customized renderings and descriptions, imported plate identification forms and product change rules, etc. The attachment of the contract is kept by the consumer at the time of payment. In the later delivery and installation, all the details are shown in the figure, and there will be no disputes due to the wrong version of the goods, which provides protection for both buyers and sellers. According to industry experts, the size, specifications, colors and even the styles are all custom-made furniture that is “targetedâ€, and there should be detailed contracts as a guarantee. However, not all custom furniture can get perfect supplementary terms and instructions, consumption Importers need to be cautious. Imported furniture brands will add “Chinese manuals†to Chinese consumers. How about imported furniture? Can the situation of buying confused be improved? I found that some imported brands from Italy or France have already started. Specially added "Chinese manuals" for the Chinese market and consumers. People still remember that imported a few years ago. In the long manual of cosmetics, there are English, French and even Japanese and Korean. There is no Chinese explanation. In recent years, most imported cosmetic brands have added Chinese descriptions. Imported fashion watches have experienced similar changes. The furniture of durable goods, Chinese consumers have been buying very confused, materials, craftsmanship, maintenance knowledge, often can only listen to the verbal instructions of the agent shopping guide. In the Da Vinci home showroom, the author learned Imported furniture is equipped with simple Chinese instructions, but according to the relevant person in charge, this is not enough to express the details of the furniture. Therefore, Da Vinci has negotiated with many brands several times, and a new batch of goods arrived at the end of the year. Imported furniture will come to the Chinese market with Chinese instructions. This change will change the status quo of the lack of imported Chinese furniture, and provide a safer purchase guarantee for Chinese consumers. The furniture contract is upgraded to provide consumers and merchants. Deep protection solid wood furniture dismemberment notice, red sandal fidelity certificate and red sandal fidelity number, imported furniture Chinese manual, actual In addition, the additional terms and contents of these contracts have gradually formed and surfaced, which is undoubtedly the performance of the market mature. They will show the buyers and sellers' demands for deepening contract guarantees. Although it has not been expressed in words, the supplementary agreement and the annex to the contract are gradually becoming the market status of the buyers and sellers seeking private protection in the private sector, and they have quietly upgraded the furniture contract to the table. In this regard, Qiu Baochang, head of the China Consumers Association Lawyers Group and director of Beijing Huijia Law Firm, bluntly said that although the current "Beijing Furniture Sales Contract" is only a recommended text, not a regulation, nor mandatory, but the text is formulated. The department cannot ignore the importance of keeping pace with the times. Just as the amendments to our civil law will be amended every few years according to the status quo. If the furniture sales contract can be based on the problems encountered by consumers and merchants in actual operation, regular revisions will undoubtedly provide multiple protection for buyers and sellers. During the visit, the shopping guide of a mahogany furniture brand complained that the price of mahogany changed for several months. Some consumers paid a deposit, and only took delivery after a few months or a year or two. We did not have any problems and could only bear the market risk. The brand manager also unintentionally revealed that if the merchant has clear provisions on the date of delivery in the additional clauses, or the amount of compensation for overdue delivery, many consumers will feel that they are “constrained†and would rather go to another home. The main reason why the problem has not been alleviated. It can be seen that if the contract is not perfect, the merchants will also have a passive time. Qiu Baochang said that how to provide protection for both buyers and sellers is one of the contents of the furniture sales contract that needs to be upgraded. Because the contract is for both parties, it should not only be designed to protect the rights of consumers, but also to protect the interests of the business. [Background] A variety of furniture contract demonstration texts are being implemented. There is no mandatory furniture contract text in the country. The brands in the market either use their own contracts or use the store to unify the contract. Due to the different roles of the contract, the bias of each contract is different. It is understood that the Beijing Municipal Administration for Industry and Commerce issued a model text of the "Beijing Furniture Sales Contract" on February 17, 2009, and was officially launched on March 15 of that year. Although the contract is only a recommended text, it has undoubtedly played a very important role in regulating the sale of furniture in the Beijing market. So far, the home sales of Lan Jingli Home Furnishing Plaza, Chengwai Chengjia Plaza, and Xiaolong Ceramics Headquarters Base have been used; the Real Home and Red Star Macalline have also developed a more detailed basis based on the contract. The contract text; and many furniture independent stores also give up the original self-made contract, use the contract text. According to Wang Ping, the head of the Contracts Section of the Beijing Administration for Industry and Commerce, the contents of the "Beijing Furniture Sales Contract" were compiled by professionals after fully understanding the furniture industry, mainly to protect the legitimate rights and interests of consumers and to enable both buyers and sellers. The powers and responsibilities have become clearer and more objective and fair. [Discovery] The current furniture contract is complete and imperfect. The additional clauses may be confusing. The "Beijing Furniture Sales Contract", which is commonly used in the market, was jointly formulated by the Administration for Industry and Commerce and the Beijing Furniture Association on March 15, 2009. The contract is of a recommendation and guidance nature and is not a mandatory contract. However, most stores and merchants use the standard contract text derived from this contract. Since the implementation of the contract, it has been more than three years. It is not difficult to see through market practice that although the current furniture contract regulates the basic conditions of furniture, quality standards, payment methods, delivery and acceptance and liability for breach of contract, there are still improvements. space. Yin Bo, general manager of Lanjingli Home Furnishing Plaza, said that the existing furniture contract is basically complete, but strictly speaking, it is not perfect. Some details of consumers and merchants still need to supplement the rights and rights of both parties through supplementary agreements and attachments. obligation. Since both buyers and sellers do not have professional legal knowledge, there is a certain risk in this approach. Yin Bo reminds consumers and businesses that in order to avoid causing unnecessary disputes, the contract should try not to have unfilled blank items, and if there are any parts that need not be filled out, they should be crossed out. For additional terms outside the contract, consumers should read it carefully and then sign it, and the merchant should also treat it rigorously. Nowadays, the promotions in the market are one after another, and the discounts are getting bigger and bigger. This makes it a common practice to set a discount on the deposit first. Because of this, the relationship between “paying the deposit†and “returning the goods†has become the focus of everyone’s attention. Qiu Baochang, head of the Lawyers Group of the China Consumers Association, dispels doubts for consumers. According to the “deposit rule†in China's current regulations, the party that delivers the deposit will lose the right to get back the deposit if it defaults; if the seller defaults, it must double the deposit. . [Tips] The “Disclaimer†of the business has long since expired. If you find that you can complain, anyone who has signed the contract knows that something like “the merchant has the final right to interpret†is often unhelpful and has no complaints. In this regard, Wang Ping, head of the Contracts Section of the Beijing Administration for Industry and Commerce, said that the rules already promulgated by the State Administration for Industry and Commerce have clearly stated that since November 13, 2010, all the exemption clauses on the merchant contract have been invalidated, and the new contract also No similar words can appear, otherwise they will be regarded as illegal contracts. This rule also applies to the furniture industry. In the future, consumers will be able to make a complaint as long as they find a contract with the same wording or any dispute over sales. [Recommendation] The mouth said that no additional terms and product details should be written into the contract. Since the current furniture sales contract is still in a complete and imperfect stage, then the individualized supply and demand requirements between consumers and merchants can only be supplemented by Or "additional contract" appears to protect the legitimate rights and interests of buyers and sellers. In fact, the principle of “speaking without saying anything†is simple and easy to understand, but many consumers often ignore the important part of “writing verbal commitments into contracts†in the face of negotiable shopping guides. Different specifications such as furniture and electrical appliances, material, size, detail adjustment, delivery date, installation rules, after-sales service and many other specific issues require the buyer and seller to communicate after detailed communication, can not be generalized. Therefore, the signing of the contract has played a crucial role. Wang Ping, head of the Contract Section of the Beijing Administration for Industry and Commerce, reminded consumers that any additional requirements related to the product, including the details of the purchased products, must be written into the formal contract, so that problems can be relied upon.